Privacy Policy
Last updated: 10 November 2026
At navy or grey, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and safeguard your information when you visit our website, contact us or use our services.
1. Who We Are
navy or grey is an Amsterdam-based custom tailoring and personal styling business, offering private appointments in London and Amsterdam.
Website: www.navyorgrey.com
Email: info@navyorgrey.com
Registered business name: Navy or Grey
Registered address: Vinkenstraat 7a, Amsterdam 1013JL, The Netherlands
KvK registration number: 73765953
2. Information We Collect
When you contact navy or grey through our website, we may collect your name, email address, telephone number and any information you choose to provide.
When you become a client, we may also collect clothing measurements, style preferences, order details and information necessary to arrange appointments, payments and deliveries.
Our website is hosted by Squarespace, which may collect technical information about website visits to support functionality, security and analytics.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries and arrange appointments.
Provide custom tailoring and personal styling services.
Process orders, payments and deliveries.
Maintain customer records and provide aftercare.
Meet our legal, accounting and administrative obligations.
Maintain, secure and improve our website.
Where applicable, we process information to fulfil a contract, take steps requested before entering into a contract, comply with legal obligations, pursue legitimate business interests or act on your consent.
4. Sharing Your Information
We may share relevant information with trusted service providers where necessary to operate our business. These may include garment manufacturers, payment processors, delivery companies, appointment providers, website hosting services and professional advisers.
We share only information necessary for the relevant service and require appropriate data protection safeguards.
We do not sell your personal information.
5. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Customer measurements and order records may be retained to assist with future orders and alterations, subject to periodic review and your applicable privacy rights.
Financial and transaction records are retained for the periods required by applicable tax and accounting laws.
General enquiries that do not lead to an order are deleted when no longer required.
6. Cookies and Website Analytics
Our website uses Squarespace's built-in analytics to help us understand visitor activity and improve the website experience.
Squarespace uses essential cookies to operate the website and may use optional analytics cookies to measure visitor activity.
Where consent is required, non-essential cookies are used only after you have given your permission. You can accept, decline or manage these cookies through the cookie preferences available on our website.
For further information, please see Squarespace's Cookie Policy.
7. Protecting Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to those who reasonably require it to provide our services.
8. International Data Transfers
As we work with clients and service providers in different countries, personal information may be processed outside the European Economic Area.
Where required, we use appropriate safeguards to protect information transferred internationally, in accordance with applicable data protection legislation.
9. Your Privacy Rights
Under applicable data protection laws, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Restrict or object to certain processing.
Request the transfer of your information where applicable.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details provided above.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements. The latest version will always be available on this website.
11. Contact
For questions about this Privacy Policy or how your personal information is handled, please contact:
navy or grey
Email: info@navyorgrey.com
Website: www.navyorgrey.com